FAQ
Frequently asked questions
Please tell us what you need. Our team is ready and happy to help.
How does Trivance Group actually work?
Once you reach out, we start by understanding exactly what you’re looking to buy or sell the product, quantity, quality expectations, and timeline. From there, we search our network for genuine matches on the other side, whether that’s a buyer actively looking to import or an exporter with the right supply. We introduce you directly, with no middlemen or call centers involved. From that first introduction through to the final deal, we stay involved to help things move smoothly.
Do I pay anything upfront?
No, working with Trivance Group costs nothing upfront. We only earn a commission once your deal actually closes, calculated as a percentage of the deal value. This means our incentives are aligned with yours from day one we only succeed when you do. There are no listing fees, no consultation charges, and no hidden costs for simply reaching out to us.
What sectors do you work with?
We’re not limited to a single industry or product category. Whether you’re dealing in textiles, agricultural goods, engineering products, or something else entirely, we work across sectors depending on what our network of buyers and exporters brings to us. This flexibility means we can match a wider range of requirements than brokers who specialize narrowly in just one vertical.
Who will I actually be working with?
Every conversation and every match at Trivance Group is handled personally by our founding team not outsourced agents, automated systems, or a call center reading from a script. We believe trade works best when there’s a real person accountable for understanding your needs and following through, so you’ll always know exactly who you’re speaking with.
Do you work with buyers, sellers, or both?
We work with both sides of the trade. If you’re a buyer, we help you source verified exporters who can meet your requirements. If you’re a supplier or exporter, we help you reach genuine international buyer demand. Because we operate on both sides, we’re often able to make matches faster than a broker who only represents one party.
Do you handle logistics too?
Yes. Once a deal is confirmed between a buyer and supplier, we can coordinate freight forwarding and transportation to help move goods from origin to destination. This means you don’t have to separately manage a logistics provider we take care of arranging that piece as part of supporting your deal through to completion.
Do you prepare shipping or trade documents?
We handle the documentation that falls on our side of the deal as part of supporting the transaction. However, buyers and sellers remain responsible for producing their own trade, compliance, and regulatory documents things only you or your business can generate, like invoices or licenses specific to your company.
How long does it take to find a match?
Timelines vary depending on your product, sector, and how specific your requirements are. Some matches can happen within days if there’s active demand or supply already in our network; others take longer if we need to build new relationships to serve your request. We’d rather take the time to find a genuine match than rush you into a deal that isn’t right.
What happens after you find a match?
Once we identify a strong match, we introduce both parties directly so you can begin evaluating fit, pricing, and terms. From there, we stay involved supporting negotiation, handling documentation on our end, and coordinating logistics if needed so you’re never left to manage the process entirely on your own.
What if the deal doesn't work out?
If we’re unable to find a genuine match for your requirements, or if a deal doesn’t ultimately close, you owe us nothing. Since we only earn a commission on completed deals, there’s no financial risk in simply reaching out to explore whether we can help.
How do I get started?
Getting started is simple fill out the contact form on our website or reach out to us directly by email or phone. Tell us what you’re looking to buy or sell, and our team will follow up personally to understand your requirements and begin the matching process.